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ORDERS AND SHIPPINGOur Online Store Processes
Upon placing your order, you will receive email updates about your order status. In order to make sure you continue to receive our emails please add our email address to your address book. Below are examples of emails you may receive:
When you shop on aik.com.pk and add an item to your bag, it is saved for your purchase. Items in your Shopping Bag will remain until they are purchased, removed or moved to your Wish list or Saved Items. Options in the Shopping Bag:
All orders are delivered by Leopards Courier or DHL.
When placing your order kindly ensure that the billing and shipping address details are correct, as we are unable to redirect.
When your order is dispatched we will send you a confirmatory email.
Delivery times are estimates and start from the date of dispatch. We will ensure to send your order as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.
Free shipping applies to all orders placed within Pakistan with a standard delivery time of 3-5 business days. You will receive a verifying Text message and/or a confirmatory email will be sent from our team upon placing your order.INTERNATIONAL ORDERS
For International orders shipping charges will be calculated based on the destination and the weight of your shipment. Before we dispatch your order, we may need to confirm your details with your card issuer. We will do our best to prevent any delays. Please note, credit card processing can take up to three business days depending on the accuracy of the information provided by the customer.
Once your order has been shipped, a unique tracking number will be sent to your email address. You can track your order by clicking on the link provided in the email. All deliveries must be signed for. Ensure someone will be able to sign for the delivery between 09:00am to 06:00pm, or provide a business address.
Occasionally stock levels are not up to date on the Online Store, this means items may not be available at the time of purchase. The likelihood of this occurring is extremely rare.
If this occurs to an item in your order, you will be notified by our customer service expert via email as soon as possible and offered a suitable replacement or a complete refund.