FAQ'SEvery thing you need to know

We've put together some commonly asked questions to give you more information about AIK Atelier and everything that we have to offer. Browse through these FAQ's to find answers to recurring questions. We encourage you to read through the relevant tabs if you're a new customer. Browse through the following tabs so you can explore our website comfortably.

Incase a suitable answer cannot be found to your query our Live Chat assistants will help and guide you with your specific concerns.
Our customers can also reach us at info@aik.com.pk

HOW DO I PLACE AN ORDER?

To place an order simply navigate through our E-Store and find your desired item. Select your size ( if applicable ) and click on the "Add to Bag/Cart" tab on the product page. Review your items in our "Mini Cart" at the top of the page and "Proceed to Checkout". Input your Shipping and Billing Details and click "Place Order Now".

HOW DO I TRACK MY ORDER?

You can check the status of your order by logging in to your account to view your recent orders and tracking information. You may also find the shipment tracking number within the confirmatory email you were sent.

HOW CAN I CHANGE OR CANCEL MY ORDER?

In case of an error during order placement, including incorrect address de
tails and/or sizing, contact Customer Service immediately. Once the order has been dispatched, the order cannot be cancelled. For further assistance you can contact Customer Service for further assistance.
Once the order has been processed, AIK Atelier accepts no responsibility for incorrect details entered. However, we would advise in reaching out to the courier service once you have received your tracking information so they can accommodate you.

I PLACED AN ORDER BUT DID NOT RECEIVE AN EMAIL CONFIRMATION.

Please check your junk and spam folders, this is the most common reason for not receiving emails. We recommend adding our email address info@aik.com.pk to your address book to ensure you receive all future correspondence from us. If you are still having troubles contact our Customer Service team who will be able to assist you.

HOW DO I MAKE A RETURN?

AIK Atelier does not have any exchange or return policy currently. However, in an infrequent case that a damaged or faulty item was delivered, you can request assistance by contacting our Customer Service team, who will arrange everything for you. View RETURNS for further Information.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

Yes, we highly encourage you to create an account for ease when purchasing online.

HOW DO I CREATE AN ACCOUNT AT AIK?

Simply click "Create an Account" to enjoy a faster and secure checkout. Fill in the respective fields with your required details and continue to the Sign in page.

MY PASSWORD DOES NOT WORK/ I CANNOT LOG INTO MY ACCOUNT, WHAT TO DO?

Click Forgot your Password? on the sign in page and enter your email address. We will send you an email with instructions on how to reset your password.

HOW CAN I UPDATE MY BILLING AND SHIPPING DETAILS ONCE I HAVE MADE MY ACCOUNT?

Log into your account and under the "My Account" tab update or edit all your previous Billing and Shipping details.

HOW DO I FIND OUT WHEN MY ORDER IS GOING TO BE DELIVERED?

Delivery times are estimates and start from the date of dispatch. We will ensure to send your order as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.

HOW DO I UPGRADE MY DELIVERY?

Currently, AIK does not offer any delivery upgrades.

WHAT DO I DO IF I RECEIVE A DAMAGED OR DEFECTIVE ITEM?

We're sorry to hear your order has arrived in less than perfect condition! In the unlikely event that you have received an item that is damaged or incorrect, please notify us immediately.

WHAT PAYMENT METHODS DOES AIK USE?

AIK Atelier offers Cash on Delivery services for customers placing an order within Pakistan. Upon receiving your order you can simply pay in cash to the delivery agent.
Prepaid options include VISA and MASTERCARD services that can be opted for International orders along with orders placed within Pakistan.

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