To place an order simply navigate through our E-Store and find your desired item. Select your size ( if applicable ) and click on the "Add to Bag/Cart" tab on the product page. Review your items in our "Mini Cart" at the top of the page and "Proceed to Checkout". Input your Shipping and Billing Details and click "Place Order Now".

You can check the status of your order by logging in to your account to view your recent orders and tracking information. You may also find the shipment tracking number within the confirmatory email you were sent.

In case of an error during order placement, including incorrect address de 
tails and/or sizing, contact Customer Service immediately. Once the order has been dispatched, the order cannot be cancelled. For further assistance you can contact Customer Service for further assistance. 
Once the order has been processed, AIK Atelier accepts no responsibility for incorrect details entered. However, we would advise in reaching out to the courier service once you have received your tracking information so they can accommodate you.

Please check your junk and spam folders, this is the most common reason for not receiving emails. We recommend adding our email address info@aik.com.pk to your address book to ensure you receive all future correspondence from us. If you are still having troubles contact our Customer Service team who will be able to assist you.

Yes, we highly encourage you to create an account for ease when purchasing online.

Simply click "Create an Account" to enjoy a faster and secure checkout. Fill in the respective fields with your required details and continue to the Sign in page.

Click Forgot your Password? on the sign in page and enter your email address. We will send you an email with instructions on how to reset your password.

Delivery times are estimates and start from the date of dispatch. We will ensure to send your order as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.